Frequently Asked Questions
Q.Where do I pick up and drop off the campervan ?
A. We provide the vehicle delivery in Osaka city area and Kyoto city area. If you request, we provide the vehicle delivery to Kansai airport for additional charge. Delivery information.
Q.How much is the booking deposit and how can I pay it ?
A. The booking deposit is 30% of total amount.
You can transfer the deposit via PayPal or directly to our bank account. But we recommend money transfer via paypal because the bank takes high commission and it is safer for you. Your bank might charge you a fee for a transfer. Pay pal charge a commission of 4%.
Q.What kind of driver license do I need?
A. You need category B or D international driver's license.
The license must be valid in Japan to drive a rented vehicle.We could take care of your translation license for you.Please ask us.
Driver's licenses issued by Germany, France, Switzerland, Belgium, Slovenia, Monaco or Taiwan must be able to simultaneously present a passport and a Japanese translation of driver's license. A Japanese translation of the driver's license must be issued by the respective country's embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
We could help to obtain a japanese translation of driver's license.
-What we need for application
Color copy (PDF or JPEG) of the front and back of the license.
-Representation application fee : Inquiry
Please prepare clear photocopies of the front and back of the license, preferably in color, that allow the inscriptions on the license to be read clearly.
Q.What kind of optional amenities do you have?
A. You have Chair , FM transmitter ,USB port , Lamp , Pillows , Blanket , Table , Water container Portable gas stove , Pot , Pans , Chopping board, Cutlery, Dishes, Can opener etc.All provided free of charge.(Tent-application required) We offer to cleaning fee 2,000yen (winter season : 3,000yen) per rental time for optional amenities.
Q.Is it possible to pick up or drop off the van at other place except in Osaka area?
A. we have only one office located in Osaka and One-Way rentals are available only by prior arrangments. A One-way fee of 25,000JPY - 50,000JPY applies for rentals.(Ex Tokyo - Kyoto 30,000JPY)
Q. What time is it open?
A. We are open from 10:00 a.m. to 06:00 p.m.(10:00 a.m. to 5:00 p.m. in Winter season). If you would like to pick up or return the van except above time, We require a outside hours fee for 1,500JPY per hour. Please let you know.
Q. Do I Need Insurance to Rent a Car?
A. Obligatory insurance costs an additional 1,100JPY per day.See our insurance information.
Q. Do you have road assistance?
A. We are members of road assistance.You could get a road assistance for 24hours.
Q. How can I return a car?
A. When returning the rented car, you must return it with a full fuel tank. You are requried to show us the receipt from the gas station or other proof of purchase.
Please feel free to ask us any questions.
we are always welcome you .